At House of Gr8, your online shopping experience is our top priority. That's why we ensure secure certified electronic payments, careful packaging, and comprehensive warranty protection on all our products.
Every item purchased from House of Gr8 is backed by a 24-month warranty against defects in compliance. For some premium brands, this warranty may be extended up to 5–10 years.
If your product arrives damaged due to transport or contains manufacturing defects, House of Gr8 will replace the item under warranty at no additional cost.
To initiate a warranty claim, please send a written notification within 5 (five) days of delivery. You can:
Be sure to include your order number, a detailed description of the issue, and relevant photos if possible. Our customer service team will assist you in arranging a replacement.
Please retain the product in its original packaging. The item must be returned in the condition received for us to proceed with the replacement.
Replacements will be shipped to the billing address stated on your invoice as soon as possible.